cahaya Casino & Sportsbook FAQ

Opening an account on cahaya takes four steps. First, visit our website or app and click Open Account. Enter your email, create a password, and provide your mobile number. Second, verify your email by clicking the link we send. Third, submit KYC verification by uploading a valid identity document — we accept KTP, passport, or driver's license. Our team reviews your document within one business day. Fourth, once verified, you can deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Your account is ready to use immediately after deposit confirmation. If you need help during setup, contact our multilingual support team.

We accept three forms of identity document for KYC verification on cahaya. Upload a valid KTP (Indonesian identity card), passport, or driver's license. The document must be current and not expired. When you upload, use your device camera or file browser to submit a clear photo or scan — both sides must be visible if applicable. Our verification team checks the document against our fraud-detection database and confirms your identity within one business day. You will receive an email confirming approval or asking for clarification. If your document is unclear or does not match your account information, we will request a new upload. Verification is required before you can withdraw funds.

If you forget your cahaya password, click Forgot Password on the login screen. Enter your email address and we will send a reset link within a few minutes. Click the link in the email to set a new password. The reset link expires after two hours for security. If you do not receive the email, check your spam folder or contact our support team. If you cannot access the email linked to your account, our support team can verify your identity and help you recover access. Contact multilingual support via live chat with your username and registered phone number.

cahaya does not charge fees on deposits or withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer to online payment, e-wallet, mobile banking, or local payment, your full amount reaches your account. When you request a withdrawal, we transfer your full balance back to your original payment method without deducting a fee. Some banks or payment providers may apply their own fees — these are separate from cahaya and depend on your bank's policy. Your bank or payment app will show any fee they charge before you confirm the transaction. Our withdrawal processing time is one to two business days after approval.

A withdrawal request on cahaya is reviewed within a few hours to one business day. Once approved, the transfer to your bank or payment app takes one to two business days depending on your bank. If you request a withdrawal during a public holiday — such as Idul Fitri, Idul Adha, or Imlek — processing may take longer because banks have reduced staff. You can check your withdrawal status in your account under Transaction History. If your withdrawal is delayed beyond two business days, contact our support team with your withdrawal ID and they will investigate. Bank delays are rare but can occur if your bank's system is slow to process incoming transfers.

Promotion codes on cahaya are entered during account setup or in your account settings. When you create a new account, there is an optional field for a promo code before you make your first deposit. If you have a code, enter it there. If you already have an account, go to your Account Settings and look for the Promotions section. Paste the code in the text box and click Apply. The promotion will activate immediately if the code is valid and the offer is available in your region. Some codes are region-specific or expire after a certain date. If a code does not work, contact our support team and they will verify whether it is active and applicable to your account.

Yes, you can change your payment method on cahaya at any time. When you deposit, you choose which payment method to use — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank like mobile banking, local payment, online payment, or e-wallet. Each deposit transaction lets you pick a different method. We do not require you to register a single payment method; instead, you select one each time you deposit. For withdrawals, we always return your funds to the original payment method you used for your most recent deposit. If you want to withdraw to a different method, contact our support team and they can redirect your withdrawal to another account linked to you.

Demo mode is available for select slot games and some live-dealer tables on cahaya. In demo mode, you play with virtual credits instead of real money — this lets you learn game rules without spending. To access demo mode, open the game you want to try and look for a Play for Free or Demo button. Your virtual balance resets each time you start a new demo session. Demo mode does not track real winnings or losses, so you cannot cash out demo credits. Demo mode is useful for learning how Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways work before you deposit. Football markets and esports betting are not available in demo mode because they require real-time data. Once you are comfortable, you can switch to a real-money game by logging in with your account.

To place a bet on Liga 1 matches on cahaya, go to the Sportsbook section and select Football. You will see upcoming Liga 1 fixtures with odds for the match winner, over/under goals, and other markets. Click the odds you want to bet on — this adds the selection to your bet slip. Enter your stake amount in the bet slip and click Place Bet. Your bet is confirmed immediately and appears in your account under Active Bets. Once the match finishes, settlement is automatic — winning bets credit your account within minutes. You can view all settled bets in your Transaction History. Liga 1 bets are available live during matches if you want to bet on in-play markets like next goal scorer or current score.

cahaya offers a range of live-dealer games with real dealers and multi-camera studios. Our live-dealer portfolio includes blackjack, roulette, baccarat, and Dragon Tiger. Each game is broadcast live from professional studios and allows you to interact with the dealer via live chat. Tables operate throughout the day and evening. You can join a table at any stake level — low limits for casual players and high limits for experienced ones. Live-dealer games on cahaya use the same account balance as your sportsbook and slots, so you can switch between football betting and a live blackjack table instantly. Table rules and odds are displayed before you join, and settlement is automatic after each hand.

cahaya offers betting markets on Mobile Legends, Free Fire, and PUBG Mobile esports tournaments. You can bet on match winners, map scores, and tournament outcomes. Esports markets operate year-round with regular tournaments and qualifiers. Odds are updated live during matches, and in-play betting allows you to place bets while a game is in progress. Esports bets settle immediately after the match or tournament concludes. These markets work the same as football betting — select your odds, enter your stake, and the bet appears in your slip. Esports is growing in Indonesia and Southeast Asia, and cahaya continuously adds new tournaments and game titles.

cahaya protects your account data using industry-standard encryption and secure servers. All data transmitted between your device and our platform is encrypted using TLS protocols. Your password is never stored in plain text — we use secure hashing. Identity documents you upload for KYC verification are scanned for fraud and then encrypted. We do not sell your personal data to third parties. Your transaction history, balance, and bet records are private and accessible only to you and our support team when you contact us for help. We follow strict data retention policies — you can request deletion of your account and associated data at any time by contacting our support team. For detailed information on data handling, see our privacy policy

Our support team on cahaya handles English and Indonesian. You can contact us via live chat or email in either language during business hours, Monday through Friday. Our team responds to account questions, deposit and withdrawal issues, KYC verification inquiries, and game rule clarifications. If your issue requires urgency — for example, a lost password or a suspended account — our priority team aims to respond within a few hours. Response times are longer on weekends and public holidays. For non-urgent questions, we respond within one business day. You can also find answers to many common questions in this FAQ or in our terms of use

cahaya is available only in jurisdictions where online wagering is permitted by local law. During account setup, our system checks your location to verify eligibility. We do not offer services in jurisdictions where online gaming is prohibited. If you are unsure whether cahaya is available where you are, contact our support team with your location and they will confirm. Users are responsible for verifying that access and use of cahaya comply with their own jurisdiction's laws and regulations. For jurisdictions where we cannot operate, we do not accept registrations or deposits. If you have questions about service availability, our multilingual support team can help clarify based on your location.