cahayaPrivacy Policy

This page describes what we collect when you use cahaya and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, settle bets, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we limit access to your information to staff and processors who need it to operate our service.

Our privacy practices follow standard data-protection principles. We encrypt sensitive data, maintain secure servers, and delete information when it is no longer needed. We also give you rights over your data — you can request access, correction, or deletion subject to legal and operational requirements.

This policy covers data collection, use, storage, and your rights. For information about how we use your data in specific contexts — such as account verification or payment processing — see our terms of useIf you have questions about your data or privacy, contact our support team.

What data we collect on cahaya

When you create a cahaya account, we collect your name, email address, phone number, and date of birth. We use this information to verify your identity and contact you about your account. We also collect your payment details — your bank account number, wallet identifier, or card information — to process deposits and withdrawals.

When you place bets on cahaya, we record your selections, odds, stake, and settlement outcome. We keep this history so you can review your activity and so we can settle disputes. We also collect your IP address and device information to detect fraud and prevent duplicate accounts.

Before your first withdrawal, we ask for identity documents — a KTP, SIM, or passport — and proof of address. We store these documents securely and use them only for verification. We may also ask for proof of payment method ownership to confirm that you control the account you're withdrawing to.

Account data

Name, email, phone, date of birth. Used for identity verification and account management.

Payment data

Bank account, wallet ID, or card details. Used to process deposits and withdrawals via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet.

Bet history

Selections, odds, stakes, outcomes. Retained for account history and dispute resolution.

Verification documents

KTP, SIM, passport, proof of address. Stored securely and used only for KYC compliance.

How we use your data on cahaya

We use your personal data to operate cahaya and provide our service. Specifically, we use it to verify your identity, process your deposits and withdrawals, settle your bets, and comply with anti-money-laundering and tax regulations. We also use your data to detect fraud, prevent duplicate accounts, and investigate disputes.

We may contact you via email or phone to confirm account changes, notify you of important updates, or ask for additional verification if we detect suspicious activity. We do not use your data for marketing unless you opt in. We do not share your data with third parties except where necessary to process payments or comply with law.

Our payment processors — the banks and wallet providers that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers — receive your payment details to complete transactions. These processors have their own privacy policies, and we encourage you to review them. We do not control how these processors use your data beyond what is necessary for payment processing.

Data storage and security on cahaya

We store your data on secure servers located in multiple jurisdictions. Our servers may sit outside your country of residence, which means your data may be transferred across borders. By using cahaya, you consent to this transfer. We encrypt sensitive data in transit and at rest, and we restrict access to your information to authorized staff and processors.

We retain your data for as long as your cahaya account is active, plus a retention period for legal and operational purposes. Once this period expires, we delete or anonymize your data. If you close your account, we retain your transaction history for seven years to comply with financial regulations, but we delete other personal information within thirty days.

We maintain standard security practices including firewalls, intrusion detection, and regular security audits. However, no system is completely secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

We at cahaya treat your data as a trust. We collect only what we need, protect it with standard security practices, and give you control over your information.

Your rights regarding your data on cahaya

You have the right to access your personal data held by cahaya. You can request a copy of your data by contacting our support team. We will provide your information in a readable format within thirty days. You also have the right to correct inaccurate data — if your name or contact details are wrong, contact us and we'll update your account.

You have the right to request deletion of your data, subject to legal and operational constraints. We cannot delete transaction history required for financial compliance, but we can delete other personal information once your account is closed and the retention period has expired. You also have the right to object to certain uses of your data, such as fraud detection or account verification.

If you believe we have misused your data or violated your privacy rights, you can lodge a complaint with our support team. We will investigate and respond within thirty days. If you remain unsatisfied, you may escalate to the relevant data-protection authority in your jurisdiction.

Cookies and tracking on cahaya

We use cookies to remember your login status, store your preferences, and track your activity on cahaya. These cookies help us provide a better experience — for example, remembering your language preference or keeping you logged in across sessions. We also use cookies to detect fraud and prevent unauthorized access.

We use analytics tools to understand how users interact with cahaya. These tools collect information about which pages you visit, how long you stay, and what actions you take. This data helps us improve our platform. We do not use this data to identify you personally — it is aggregated and anonymized.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. However, disabling cookies may affect your ability to use cahaya fully. We do not respond to "do not track" signals, but you can manage your privacy preferences through your browser.

Third-party links and external services

cahaya may contain links to external websites, such as league websites or payment-provider pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing your information. When you click a link to an external site, you leave cahaya and are subject to that site's terms and policies.

Changes to this privacy policy and contact

We may update this privacy policy at any time. Material changes will be communicated to you via email or through a notice on cahaya. Your continued use of cahaya after such notice constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.

For questions about this privacy policy, requests to access or delete your data, or concerns about how we handle your information, contact our multilingual support team via live chat or email. We're available during standard business hours and aim to respond to privacy inquiries within seven business days. Our support team can also help you understand your rights and assist with data-access requests.

Summary

We collect personal information on cahaya to verify your identity, process payments, settle bets, and comply with regulations. We store this data securely and do not sell it to third parties. We use cookies to improve your experience and detect fraud. You have rights over your data — you can request access, correction, or deletion subject to legal requirements.

Our payment processors receive your payment details to complete transactions via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Your data may be stored on servers outside your country. We maintain standard security practices, but no system is completely secure.

For questions about your privacy or to exercise your data rights, contact our support team. For more information about how we use your data in specific contexts, see our terms of useWe update this policy periodically, and your continued use of cahaya means you accept the current version.