cahayaTerms of Use

When you access cahaya, you agree to the terms we set out here. Our platform operates in jurisdictions where local law permits, and we require all users to verify their eligibility before placing wagers or withdrawing funds. These terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and your rights and responsibilities as a cahaya user.

We designed these terms to be clear and direct. We explain what we do, what we expect from you, and how we handle disputes. If anything is unclear, our support team can walk you through specific sections. We update these terms periodically — we'll notify you of material changes, and your continued use of cahaya means you accept the updated version.

This page covers the core conditions for using cahaya. For detailed information about privacy, data handling, and specific policies, see our privacy policy and legal notice

Account creation and eligibility on cahaya

To open an account on cahaya, you must be of legal age in your jurisdiction and not prohibited by local law from accessing online gaming or sportsbook services. We do not knowingly accept users from jurisdictions where our services are banned. You are responsible for verifying that your access complies with your local regulations.

When you create your cahaya account, you provide your name, contact details, and payment information. You agree that this information is accurate and complete. We use this data to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. You must not create multiple accounts or use false information.

We reserve the right to suspend or close your cahaya account if we detect suspicious activity, duplicate accounts, or violations of these terms. If we close your account, we'll return any remaining balance to your original payment method, subject to verification requirements.

Deposits and withdrawals on cahaya

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are processed according to your payment provider's standard verification window — typically within minutes for digital wallets and within one business day for bank transfers. We do not charge deposit fees, though your bank or wallet provider may apply their own terms.

Your first withdrawal from cahaya requires identity verification. We ask for standard documents — a KTP, SIM, or passport — plus proof of address and sometimes proof of payment method ownership. Verification typically takes one business day. Once verified, subsequent withdrawals are faster. Withdrawals to mobile banking or digital wallets settle within hours. Bank transfers settle within one to two business days depending on the receiving bank's schedule.

We process withdrawals only to the payment method you used for your original deposit. If you want to withdraw to a different method, contact our support team to update your payment details. We reserve the right to delay withdrawals if we detect suspicious activity or if additional verification is needed.

Deposit methods

local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment. No fees charged by cahaya.

Withdrawal eligibility

Identity verification required before first withdrawal. Standard documents: KTP, SIM, or passport plus proof of address.

Settlement times

Digital wallets: within hours. Bank transfers: one to two business days depending on receiving bank.

Bonus terms

Bonuses are subject to specific conditions. We display bonus terms clearly before you accept. Bonuses may have wagering requirements or market restrictions.

Betting, settlement, and dispute resolution on cahaya

When you place a bet on cahaya — whether on Liga 1, Piala AFF, Champions League, or any other market — you agree to our market rules and settlement procedures. We settle bets based on official results from the relevant league or governing body. If a match is abandoned, postponed, or voided, we apply standard settlement rules, which we display in our market terms.

If you believe a bet was settled incorrectly, contact our support team within seven days of settlement. We'll review your bet, the market rules, and the official result. If we find an error, we'll correct your account. If we find no error, we'll explain our settlement decision in detail.

For disputes that cannot be resolved through support, we offer a formal dispute process. You can submit a written complaint to our support team, and we'll investigate and respond within fourteen days. If you remain unsatisfied, you may escalate to our dispute resolution team, which will conduct a final review.

Bonus terms and conditions on cahaya

We offer bonuses to new and returning users on cahaya. Each bonus has specific terms — we display these clearly before you accept. Bonuses may have wagering requirements, market restrictions, or expiration dates. You must meet all conditions to withdraw bonus funds or winnings derived from bonus funds.

We reserve the right to cancel or modify bonuses if we detect abuse, such as placing bets designed to guarantee a profit regardless of outcome, or using multiple accounts to claim the same bonus. If we cancel a bonus due to abuse, we'll deduct the bonus amount from your account and may close your account.

We at cahaya operate transparently. Our terms are designed to protect both you and our platform. If anything is unclear, our support team is available to explain.

Your rights and responsibilities on cahaya

You have the right to access your account information, review your transaction history, and request corrections to your personal data. You have the right to close your cahaya account at any time — we'll return your remaining balance to your original payment method, subject to verification requirements.

You are responsible for keeping your account credentials secure. Do not share your password or allow others to access your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you failed to protect your credentials.

You agree not to use cahaya for illegal purposes, money laundering, or fraud. You agree not to place bets on behalf of others or use automated tools to access our platform. Violation of these terms may result in account suspension or closure and forfeiture of your balance.

Jurisdiction and service availability on cahaya

cahaya operates only in jurisdictions where local law permits online gaming and sportsbook services. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.

We may restrict or block access from certain countries or regions without notice. If we detect that you are accessing cahaya from a prohibited jurisdiction, we may suspend your account and return your balance to your original payment method.

These terms are governed by the laws of the jurisdiction in which cahaya operates. Any disputes arising from these terms or your use of cahaya shall be resolved according to the dispute resolution process outlined above.

Changes to these terms and support contact

We may update these terms at any time. Material changes will be communicated to you via email or through a notice on cahaya. Your continued use of cahaya after such notice constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

For questions about these terms, account issues, or disputes, contact our multilingual support team via live chat or email. We're available during standard business hours and aim to respond to inquiries within one business day. Our support team can clarify specific terms, help with account recovery, and assist with payment or withdrawal issues.

Summary

These terms govern your use of cahaya. By accessing our platform, you agree to be of legal age, to provide accurate information, and to comply with local law. We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. Withdrawals require identity verification and settle according to your payment method's standard timeline.

We settle bets based on official results and offer a dispute resolution process if you believe a bet was settled incorrectly. Bonuses are subject to specific terms, which we display before you accept. You are responsible for account security and must not use cahaya for illegal purposes or abuse.

cahaya operates only where local law permits. We encourage all users to verify compliance with their jurisdiction's regulations. For questions about these terms or your account, contact our support team. For detailed information about privacy and data handling, see our privacy policy